Legal Notice

Silicon Silk doing business as Silicon Silk has created the following Privacy Policy to let you know what information we collect when you visit our site, why we collect it and how it is used. This Privacy Policy explains the data collection and use practices of Silicon Silk and website; it does not apply to other online or offline Silicon Silk sites, products or services. The terms "you", "your", and "yours" refer to the customer/purchaser utilizing our site. The terms "Silicon Silk", "Silicon Silk", "we", "us", and "our" refer to Silicon Silk doing business as Silicon Silk. By using this web site, you consent to the data practices prescribed in this statement. We may periodically make changes to this Privacy Policy that we will include on this page. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

How we collect information about you 

When you visit the Silicon Silk website or use Silicon Silk services or Silicon Silk application, we collect information sent to us by your computer, mobile phone, or other access device. This information may include your IP address, device information including, but not limited to, identifier, name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site and the pages you accessed on our website.If you create an account or use Silicon Silk services, we may collect the following types of information:

Contact information: your name, address, phone, email, Skype ID and other similar information

Financial information: the full bank account numbers and/or credit card numbers that you link to your Silicon Silk account or give us when you use paid Silicon Silk services

How we use cookies

When you access our website or content or use our application or Silicon Silk services, we or companies we work with may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to：

1.Recognize you as a Silicon Silk customer

2.Customize Silicon Silk services, content, and advertising

3.Measure promotional effectiveness

4.Collect information about your computer or other access device to mitigate risk, help prevent fraud and promote trust and safety

How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user. We store and process your personal information on our computers in Europe and elsewhere in the world where Silicon Silk facilities or our service providers are located, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

1.Provide Silicon Silk services and customer support you request

2.Process transactions and send notices about your transactions

3.Resolve disputes, collect fees, and troubleshoot problems

4.Prevent potentially prohibited or illegal activities

5.Customize, measure, and improve Silicon Silk services and the content and layout of our website and applications

6.Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences

How we share personal information with other Silicon Silk users

Your contact information, date of sign-up, the number of payments you have made, and whether you have verified control of a bank account may be shared with banks and payment institutions for establishing accounts and processing payments, third parties when you use these third parties to access Silicon Silk services. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to facilitate your transactions using Silicon Silk services.

How we share personal information with other parties

Silicon Silk will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy. If you establish a Silicon Silk account indirectly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on a Silicon Silk website) will be shared with the owner of the third party website or application and your information may be subject to their privacy policies. We will notify you of material changes to this policy by updating the last updated date at the top of this page. It is recommended to visit this page frequently to check for changes. Closed accounts If you close your Silicon Silk account, we will mark your account in our database as "Closed", but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law or in accordance with this Privacy Policy.

How you can contact us about privacy questions

If you have questions or concerns regarding this policy, you should contact us.

Silicon Silk UK – Customer Complaint Policys

The Scope of the Procedure

The purpose of this procedure is to provide customers with information how to file a complaint with Silicon Silk UK about payment service. The procedure includes the description of the steps to file a complaint with Silicon Silk as well as the internal complaint handling process. Further the customer is given information about their eligibility to file a complaint with the UK Financial Ombudsman Service (FOS).

General Complaint Process

To file a complaint about the payment service, please click on the “Contact us” button, which will lead you to the contact form. Complete the form with the description of your complaint, your email address, your name and the company name (if applicable). An alternative way to submit a complaint is via the following email: Company email: contact@siliconsilk.com

Internal Complaint Processing

Once we have received your complaint, we will initiate a complaint investigation process and will provide you with a final response within 15 business days after the complaint submission.

UK Financial Ombudsman Service (FOS)

In case that we are not able to resolve the filed complaint, the customer has the right to escalate the complaint to the UK Financial Ombudsman Service (FOS). The FOS service is available under the following URL: https://www.financial-ombudsman.org.uk/